1. CLUB OBJECTIVE

• The objective of the club is to provide a social hub/home away from home for members whilst offering services to enable them to lead a balanced lifestyle. 

2. MEMBERSHIP

2.1 APPLICATION PROCESS

• Applicants must be 18 years or older to apply

• Application forms are available online, by email upon request to membership@39montecarlo.com, or at the club’s front desk.

• All applicants must complete the application form in full to be considered for membership.

• If our membership reaches full capacity, then your application may be placed on a waiting list before being granted full membership, we will notify applicants of any delays due to review.

• The club's operating hours are from 7:00 am to 10:00 pm on weekdays and from 9:00 am to 7:00 pm weekends. Weekends during summertime from 10:00 am to 6:00 pm. 

2.2 FEES

• Membership is for a minimum of one year and renewable thereafter on an annual basis.

• Thirty Nine reserves the right not to renew any membership.

• Annual membership fees are payable immediately, upon acceptance of membership application, without any right of withdrawal.

• The club reserves the right to amend the annual fee at any time.

• Failure to pay the annual subscription (or any installment) within one week of the due date will result in non-admission to the club.

• Monthly debit is available on request only for specific membership options subject to bank fees. Agreement to the monthly debit rules is mandatory.

2.3 ACCESS CONTROL

• Thirty-Nine has implemented a lock system on the following doors: dining area, spor facilitiest, changing rooms and members lounge for safety reasons.

• Each member will have to download Club 39 Mobile App to access the facilities.

• Access to Thirty-Nine will be linked to the member’s phone.

• Access will be activated on the day of the membership payment.

• Failure to pay membership fees payment will result in access cancelation without notice.

• The app access is for members only. Guests can enter by purchasing a guest day pass (see section 5.1).

2.4 CLUB CHARGES

• Members can credit their membership card to use as payment method throughout the club in order to enjoy:
  ○ A 5% discount at 39 Dining (excluding event organization).
  ○ Preferential rates are available at Studio 39 for services and 5% for products.
  ○ Credit on the membership card is non-refundable.
  ○ Members can conveniently access their account statements through the members app, and if needed, they can also request front desk a digital version to be sent via email.

2.5 MEMBERSHIP APPLICATION

• By submitting a membership application, individuals agree to be bound by these rules.

2.6 NEW MEMBERS REFERRAL

• Members are welcome to refer new members.

• Applicants referred by a member will be given priority by our membership department.

• If the referred applicant is accepted, the member who made the referral will receive a special benefit from the club.

2.7 MEMBERSHIP RESIGNATION

• Any member wishing to resign their membership may do so without possibility of a refund.

• Members can cancel their membership, however, it can be transferred to a third-party on a pro-rated basis of the unused period. This transfer requires documentation to justify force majeure circumstances such as death, long-term illness, hospitalization of more than one month, or relocation outside a 100km radius of Monaco.

• Membership freeze is not available during the 12 months of Membership.

• Requests to transfer a membership must be submitted by addressing a RAR letter to the Membership department.

• Documentation may be requested for force majeure situations or standard cancellation.

2.8 MEMBERSHIP RENEWAL

• Members will receive a notification by email one month prior to the membership renewal date.

• Any membership that is not canceled will remain liable for payment until a cancellation notification is received and shall be subject to the terms stated in section 2.7.

• Upon membership renewal, a SEPA mandate must be completed and returned to the club for the direct debit of membership fees (applicable for monthly debit options only).

• Members can suspend their membership only in case of illness supported by a medical certificate, for a minimum of one month and a maximum of 2 months per year.

2.9 MEMBERSHIP TERMINATION

• In the event that membership is terminated due to a violation of club rules, no refund of membership fees shall be granted.

2.10 GYM PACKAGES & GROUP CLASSES

• Members must adhere to the rules of behavior on the sports floor.

• Gathering in the gym is prohibited.

• The gym is solely dedicated to sports activities. Flipping, Jumping, etc., are not allowed.

• Bringing children to the sports facility during training sessions is not allowed, unless they are supervised by a personal trainer. 

• It is mandatory to wear proper athletic footwear while training. 

• A gym package is valid for a period of 3, 6 or 8 months, depending on the selected package. Please refer to the document that can be requested at the front desk.

• The package is non-refundable.

• The gym package must be paid in advance. A Coach will refuse a session if the member does not have any remainng time/sessions in the package.

• Any unpaid session will result in denied access to the Club (disabled access app).

• An email will be sent from the front desk when a package is nearing its expiration, prompting the member to purchase a new package if they decide to pursue private lessons.

• Cancellation of a private coaching session, within 24 hours of the original session, will be charged at the full rate.

• Any changes to the coaching session are subject to availability. If changes are made within 24 hours of the original session, it may still result in a cancellation, and therefore charged at full rate.

• If members do not cancel and fail to show up for group classes, they will be marked as “absent”. After three instances their booking rights will be suspended for 7 days.

• If a member is unable to attend a group class, they can cancel up to three hours before the class time. This allows waiting members to participate in their place.

• If a class is full, members have the option to join the waiting list. In the event that a spot becomes available, members will be automatically added to the class and notified via email. Once added to a class from the waiting list, our cancellation policy applies. We kindly ask members to be conscious of this and add themselves to the waiting list only if they are confident that they can attend the class.

2.11 DINING, MEMBERS LOUNGE AND BLUE ROOM

• The members lounge is accessible for members and their guests.

• Social spaces like the members lounge are open for socializing.

• Children under 16 cannot access the members lounge without being accompanied by an adult.

• Glasses and glass bottles: It is strictly prohibited to bring glasses and glass bottles from the dining area into the gym or any other areas outside the designated restaurant area.

• Towels from the gym: For hygiene purposes, we kindly ask that members refrain from bringing towels from the gym up to the restaurant area.

• The blue room is accessible only upon request, subject to availability, and by booking at the front desk or through our events department events@39montecarlo.com with payment of rental fees. 

2.12 CANCELLATION & APPOINTMENT POLICY 

At THIRTY•NINE Monte Carlo we value your time and commitment to our services. To ensure a smooth and efficient experience for all our members, we have established a cancellation and appointment policy as follows: 

• Cancellation of Appointments: 

If you need to cancel an appointment, we kindly request that you do so at least 24 hours before the scheduled time. Failure to cancel within this timeframe will result in a charge at the full rate of the appointment. 

• Alterations of Appointments: 

In case you wish to alter a scheduled appointment, we will do our best to accommodate your request based on availability. However, please note that if the alteration is requested within 24 hours of the original session, it may still be considered a cancellation, and the full rate will apply. 

• How to Cancel an Appointment: 

To cancel an appointment, you have two convenient methods: 

1. Utilize the Members app  

2. Send a message on WhatsApp to +377 93 25 39 39 or an email to info@39montecarlo.com. 

We kindly ask that you provide at least 24 hours' notice for cancellations through these channels to avoid any charges. 

3. PRIVACY

All members must respect the privacy of other members and guests. The club reserves the right to suspend or terminate membership if any member is found to be violating the privacy rules. While we encourage a relaxed social atmosphere for networking, members shall not actively solicit other members for business purposes. 

3.1 PERSONAL INFORMATION

• Members must ensure they provide the club with personal details, including a photo, for our membership database.

• All members must submit a completed membership form no later than one month after their registration.

• If there are any changes to personal details (including bank details) for monthly debit, the member must inform the club immediately.

• All personal information is stored in our database and is never printed nor shared with any third party.

3.2 PHOTOGRAPHY

• Thirty Nine maintais a strict no-press policy. Members must not bring any press into the club without prior consent.

• Photography is permitted in the club however, taking photographs of other individuals or capturing them in the background without their prior consent is not allowed.

• Members will be held accountable if they, or their guests, disclose or identify any other members or guests on social media platforms including Facebook, Twitter, Instagram, TikTok and on personal blogs, without prior consent.

• Members and their guests must refrain from disclosing information about any events in the members' areas of the club.

3.3 MOBILE PHONES

• To maintain a relaxed environment, we kindly ask members to be courteous when using phones in the club.

• Cell phones must be set on silent modeto ensure a conducive environment dedicated to the practice of sports.

• Texting is permitted and phone calls must be kept to a minimum and conducted discreetly.

• Lengthy calls should be taken outside or in the terrace areas of the club.

• The use of phones is not allowed during group classes.

3.4 GIFT CARD POLICY

• We offer gift cards for our services and products, which can be purchased and redeemed by both members and non-members. It is not necessary to be a club member to buy or use our gift cards.
• Gift card purchases are non-refundable and have no expiration date, treat your gift cards like cash, as they cannot be replaced if lost or stolen.
• Gift cards cannot be used to purchase memberships and are exclusively intended for the purchase of products and services offered at our club.

4. ETIQUETTE

4.1 GENERAL

• During each visit to the club, members must sign off or pay in full for all charges incurred, including food, beverages or services for themselves and their guests, before leaving the club.

• If any bill remains unpaid at the club's closure, the club reserves the right to debit the member's membership card. The member will be informed via email and the bill will be available at the front desk if requested.

• No member shall remove, damage or destroy any property of the club, including pictures, furniture, books and newspapers, or any other articles. 

• In the event of theft or damage to the club property, the member shall be fully responsible for loss suffered by the club.

• Any roperty entrusted by a member or their guest to a member of club staff for safekeeping, or left on club premises, shall be at the member’s own risk. The club shall not be liable for any loss or damage of any kind.

4.2 DRESS CODE

• Thirty Nine’s dress code is ‘Effortless Chic’.

• Please ensure that all guests remain stylish and elegant when visiting the club.

• Sneakers must be kept clean when worn in the club.

• Each member must assess their own cleanliness and hygiene before entering the social areas.

• The management/staff reserve the right to refuse entry due to lack of cleanliness/hygiene.

4.3 SMOKING POLICY

• Smoking is not permitted within the club at any time, including the use of electronic cigarettes. However, smoking is allowed outside on the terrace.

• Thirty Nine reserves the right to prohibit or limit smoking in any area of the club at any time.

• Thirty Nine reserves the right to designate certain areas as smoking areas and may change the location of these areas at any time.

4.4 ILLEGAL SUBSTANCES

• No member or guest shall use, possess, or distribute illegal substances while on the premises.

• If any of the above are detected, membership shall be terminated immediately.

4.5 NEIGHBORS AND NOISE

• In consideration of our neighbours, members are required to leave the premises quietly at all times and to ensure the quiet departure of their guests.

• The curfew for all outside spaces is 10pm. Any noise audible from balconies that may be considered a disturbance to our neighbours will be addressed by management, and member's cooperation will be required.

5. GUESTS

Thirty Nine reserves the right to modify the guest entry policy at any time.

5.1 SIGN IN

• Members are permitted to sign two guests into the social areas at all times.

• If members wish to bring more guests, they may do so by calling the front desk to check availability.

• Guests may not stay in the social areas unless accompanied by a member.

• Guests may not enter the members-only areas of the club without a guest pass.

• Members are responsible for their guests’ behaviour while in the club.

5.2 GUEST DAY PASSES

• Members will receive five complimentary guest day passes per year.

• A guest may only visit once with a complimentary guest day pass.

• During their guest pass, guests enjoy all the privileges and rights of members, with the exception of guest sign-in. 

5.3 CHILDREN

• Thirty Nine was designed for adults, and children are permitted to enter the social areas of the club as a member's guest until 7pm.

• Any member using services provided by the club for children agrees to follow the rules for said service/activity.

• Children under 18 years old do not have access to the sports areas and group classes, except when enrolled in a kids training package.

5.4 ANIMALS

• Thirty Nine operates a strict no-pet policy with the exception of:
  ○ Seeing eye dogs which are permitted at all times.
  ○ Dogs that are kept on leash.
  ○ Small dogs, which are allowed in the dining area/terrace.
  ○ Larger dogs, which are permitted on the terrace at the management’s discretion.

• Staff have the right to request a member to leave the club if their dog disturbs other members or the club atmosphere.

5.5 NON MEMBER POLICY

• A non-member refers to an individual who is not a member of Thirty-Nine. Non-members have the following options to access the club:
  ○ Guest pass.
  ○ Discovery Day.
  ○ Beauty Salon (Hair & Spa) Appointments.
  ○ Gift Card + any of the options above.

• Beauty Salon or Spa Appointments do not include access to our sports area or group classes, changing rooms, or the member's lounge. These facilities are exclusive to club members.

6. COMPLAINTS AND FEEDBACK

• All complaints or feedback should be submitted either to the membership department by email or by completing a feedback form at the front desk.

• No member shall reprimand a member of club staff.

7. OTHER

• Luggage may not be stored at the club.

• Locker keys must be returned to the front desk upon departure from the club.

• In the event that a member loses a locker key, a replacement fee of 50€ will be charged.

• The club cannot receive mail or packages on behalf of any member.

• Members are not allowed to leave personal belongs in the club. We decline any responsibility for the loss or damage of members' personal items.

8. LIABILITY

Conduct that is prejudicial to the reputation of Thirty Nine may result in suspension or termination of membership. Such behaviour may include:

• Violent or abusive behaviour.
• Communication of information concerning the affairs of members or their guests to third parties or the media.
• Any member whose membership has been terminated may not return to any part of the club (including the Studio) as a guest.