1. Booking starts 3 days prior to the class day, and members can book up to 10 minutes before class time if the waitlist hasn’t closed.
2. The class booking window is closed from 23:55PM to 5:00AM in all time zones, each day. Members will not be able to book, switch, or waitlist any class during this time frame, but they can cancel their reservations.
3. Members can change or cancel an existing reservation up to 3 hours prior to the start of the class without penalty. If they cancel less than 3 hours prior to the start of class, they will get a Late Cancel.
4. Members have to be checked in by instructors to avoid receiving a No-Show.
5. All spots in bookable classes are available for online reservation and once filled, online reservations for the class will close 10 minutes prior to the start of the class. Members without reservations may sign up in the waiting list for possible last-minute openings in the class. If a place becomes available they will be notified by e-mail. Members are requested to continue checking the app for any changes.
6. Members who accrue three (3) Late Cancels and/or No Shows may not make online reservations for a period of one (1) week.
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GROUP CLASSES SURVEY